COVID-19 UPDATE

Dear Forthcoming Guests,

While the Coronavirus (COVID-19) is in its infancy within the UK, we would like you to know that we are taking this very seriously and have therefore implemented further measures to protect both yourselves and our team against the virus. 


What is the Coronavirus and how can I contract it?


Coronaviruses are a group of viruses that cause illnesses such as the common cold, to more severe conditions such as pneumonia, Middle East Respiratory Syndrome (MERS) and Severe Acute Respiratory syndrome (SARS). The COVID-19 strain of coronavirus is new and not previously known.


The main symptoms of COVID-19 include:


  • respiratory symptoms (like those you have with a cold)
  • fever (high temperature)
  • cough
  • shortness of breath
  • breathing difficulties

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COVID-19 spreads when an infected person coughs small droplets - packed with the virus - into the air. These can be breathed in, or cause an infection if you touch a surface they have landed on then your eyes, nose or mouth. People will be most infectious when they have symptoms, but there have been suggestions some can spread the virus even before they are sick.



Our Advice To You 


Should you or any of your guests have a high temperature and/or a new continuous cough please do not visit our properties and look to contact your travel insurance/ speak to us to discuss a re-booking at a later date. By isolating yourself at this point, you will stop the spreading of the virus to others.


On a more general note, if you feel your symptoms are getting worse at home or you cannot cope with them and / or your symptoms do not get better after 7 days of isolation, please call 111 to discuss your options further.



How You Can Help Yourself and Others


  • wash your hands with soap and water often – do this for at least 20 seconds
  • always wash your hands when you get home or into work
  • use hand sanitiser gel if soap and water are not available
  • cover your mouth and nose with a tissue or your sleeve (not your hands) when you cough or sneeze
  • put used tissues down the toilet and immediately wash your hands afterwards
  • try to avoid close contact with people who are unwell
  • do not touch your eyes, nose or mouth if your hands are not clean

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General FAQs About COVID-19 and Your Stay:



 

  

Should I still come to the Property when I have recently come back from travels abroad?


The current travel advice from Public Health England is to stay inside and stay away from other people (self-isolate) if you’ve travelled to the UK from a number of countries across the world, even if you don't have symptoms. Please follow the link to see more: https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response 




If you have booked through Cottages.com


If you wish to re-schedule your booking with us


Cottages.com are offering our customers the chance to reschedule your booking to a later date, free from administration fees for those who are staying prior to 04 July 2020. For those staying after this date, the normal Booking Terms will apply (the document received when you first made your booking). Please click on the following link for further information on how to reschedule your booking: https://www.cottages.com/covid-19


If you are wishing to reschedule to specific dates and you’re waiting in a long queue with Cottages.com, please let Sophie (Property Assistant) know and she can look to provisionally hold these dates for you until you can reach a Cottages.com operator.




If you have booked directly with us


We have been advised to follow suit with cottages.com. As such, we will implement similar procedures to ensure consistency across all our customers. 


 If you wish to re-schedule your booking with us

We are offering our customers the chance to reschedule their booking to a later date up until the end of 2021, free from administration fees for those who are staying prior to 04 July 2020. For those staying after this date, the normal Terms & Conditions will apply. Please contact us via email with your dates of original stay and your new requested dates and we will do our best to be as flexible as possible. Please note prices for the holiday may sway depending on what weekend/week you pick (should you decide a date in peak season for example).



If you wish to cancel your booking with us 


a) If your stay is less than two months away

If you wish to cancel our standard Booking Terms would apply where we would not be able to provide a refund. We would ask that you refer to your travel insurance to discuss your next steps.


b) If your stay is over two months away

If you wish to cancel and your stay is over two months away, our standard Booking Terms apply, and we will issue a full refund of monies paid to date.


What if the lock down in the UK extends and affects my booking?

We are happy to reschedule your booking to a later date (up to the end of 2021) so to not lose your money. 




If you wish to book a holiday with us in 2020


Please note we are taking bookings from the 04 July 2020 onwards, as per the current government’s advice. See the extra measures we have implemented at the properties to ensure the safety of our staff and guests in the paragraph labelled ‘our preventative measures in place’. 

We are also providing extra flexibility with those who are wishing to book holidays in 2020. 


While we still require a deposit upon booking, we will be asking for final payment 2 weeks before your stay so we can be sure that the booking will be unaffected by the current travel restrictions. As soon as travel restrictions are lifted, booking terms will return to normal whereby final payment is due two months prior to your stay. 




What happens if you or a member of your group start to show symptoms of the virus at our property? 


Please inform us immediately and leave for home, including the rest of your group from the cottage. We will look at helping and be as flexible as possible. We will offer a refund on the days lost of your stay have not experienced your full booking altogether.




Our Preventative Measures in Place

No members of our team have any symptoms at all, however, we are implementing as many measures as possible to put yourselves at ease as well as protecting us from germs: 


  • We are bleaching all hard surfaces including light switches, door handles etc, with a substance that will contain a high percentage of alcohol in. While we do use anti-bacterial normally, we have decided to pay more for an effective solution that will last longer. 


  • All members of our team will be wearing disposable aprons(mainly to avoid bleaching our clothes), face masks and disposable medical gloves. This is a measure purely to protect ourselves. Saying this, we have heard that people will be most infectious when they have symptoms, however, there have been suggestions some can spread the virus even before they are sick; as such, this will also prevent any early stage virus spreading


  • We will now be putting away all throws and decorative cushions, when there is a less than 72-hour time lapse between group of guests. While there has been limited comments regarding the virus on soft surfaces, we are treating this virus as others whereby germs can linger for a short while on soft furnishings and surfaces (not as long as hard surfaces, but we wanted to reduce any and all risks for your safety).


  • We will continue to wash all linen and towels at a high temperature (60 degrees) with a bleach-based product.


  • If you have ordered a hot tub with us directly, we will now implement further steps. While we will expect you to add chlorine after each use, a member of our team will visit the hot tub at 8am each morning to check all chemical levels.


  • We are providing extra cleaning fluids in the kitchen so you can also look to keep hard surfaces clean throughout your stay

 

  • We are affiliated with two amazing food services, so you don’t need to panic so much about food supplies for your stay. 


  1. One of which is Anayas, Indian Takeaway. They are agreeing to come out to the properties to deliver their delicious Indian food. This company comes highly recommended from us; we do tend to use Anayas for all our special occasions! www.anayas.co.uk 
  2. The other is Peak District Deli. We are strongly affiliated with this company and they actually provide all the produce in your welcome pack! Peak District Deli are now providing a fantastic option whereby you can order home-cooking and get it delivered to our properties! This could be anything from lasagne, shepherd’s pie, to pasta dishes and curries! You will need to provide them with 48 hours-notice at least so you could potentially have dinner/ lunch sorted each day if you wanted! 


They not only provide a home-cooked meal delivery service, they can also provide a food shop for you full of local goodies, please see their site for further information: www.peakdistrictdeli.com 



Should you require any more information, please visit the NHS, WHO and UK government website for further details:

https://www.who.int/health-topics/coronavirus

https://www.nhs.uk/conditions/coronavirus-covid-19/

https://www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response  


Should you wish for any information regarding you stay with us, please do not hesitate to contact us!


All our best and stay safe, 




Sandy & Sophie 

(Property Manager & Assistant)